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Terms And Conditions

Introduction

Our Click and Collect Service: Our Click and Collect service provides you with a convenient way to order online and collect from one of our designated Click & Collect Stores.

Contacting our Customer Service Team: Please contact us using the details below if you have any issues with your product or order. Our team of trained customer service representatives are available Monday to Saturday 08:00 to 20:00 and Sunday and Bank Holidays 10:00 to 16:00 (GMT).

The Order Process

Using Click & Collect couldn’t be easier, just follow the steps set out below

Step 1: Sign up or Sign in

  1. You can sign up or sign in at groceries.aldi.ie (our “Site”). Our Site will guide you through how to set up an account and once complete, you are ready to start shopping with us.
  2. If you have any problems, please call us on 1 800 991 828, and a member of our Customer Service Team will be happy to help.
  3. We are regularly adding more stores to our Click and Collect service offering. If we are not currently in your area you can choose to sign up to be notified when your local stores become available.

Step 2: Select your preferred store and preferred collection slot

  1. Collection slot times and availability vary across our stores.
  2. Please visit the slot selection page to see what collection slots are available for your chosen store. 
  3. You can select collection slots from the next day onwards. A collection slot may be selected up to 7 days in advance of the collection slot.
  4. Our Site will notify you if any products that you select are not available to purchase in your chosen store.
  5. Your chosen store and collection slot cannot be amended once your order has been submitted.

Step 3: Start shopping!

A. PLACING AN ORDER
B. PRICING
C. MINIMUM BASKET CHARGE
D. PRE-AUTHORISATION CHECK

Step 4: Arrive to collect

A. We pick out the products for your order on the day of collection.

B. We will use the email address which you provide when you sign in to the Site to notify you once your order is ready for collection. You will also be given the option to receive an SMS reminder text message two hours before your collection slot.

C. The email notification will also inform you of:

D. On arrival at your chosen store in advance of your collection slot time, please follow the signs to one of our dedicated Click and Collect parking bays.

E. When you are safely parked, please either:

F. Please note that you will be unable to collect your order earlier than the collection slot.

G. If you are running late, please call us on 1 800 991 828 and we will do our best to make arrangements with the store for you to collect your order at a later time in the day. However, if you cannot collect your order on the allocated day of collection, your order will be cancelled.

H. We will make all reasonable efforts to provide you with the products requested. If, for any reason, a product which you have ordered is not available on the day of collection, we are not liable to you. We may be able to provide you with a suitable substitute (see further details in relation to substitutions at Clause 5B below). 

Step 5: Pick up and pay for your order

A. COLLECTING PRODUCTS

B. SUBSTITUTIONS

C. DEFECTIVE PRODUCTS

D. PAYMENT

OTHER USEFUL INFORMATION

A. CANCELLATIONS

B. PRODUCT ISSUES

C. CHALLENGE 25

D. PRIVACY

E. YOUR ACCOUNT

F. OUR RIGHTS TO CANCEL YOUR ORDER

G. THE LEGAL BIT